Arbitration notice
THE DISPUTES SECTION BELOW REQUIRES YOU AND US TO RESOLVE MOST DISPUTES BY BINDING INDIVIDUAL ARBITRATION, AND IT WAIVES CLASS ACTIONS AND JURY TRIALS. YOU CAN OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS, AS THAT SECTION EXPLAINS.
Who you are dealing with, and how you accept
These terms are a contract between you and Glenmore Studio, Glendale, CA, United States ("we" or "us"), which operates Keigeo. We are the business that receives your payment, which is why Glenmore Studio rather than Keigeo appears on your card statement. You can reach us at hello@keigeo.com.
You accept these terms each time you tick the box on the scan form. Paying for a report also accepts them. If you do not accept them, do not use the service.
You must be 18 or older. If you use the service for a business, you accept these terms for that business and confirm that you have authority to do so.
What the service does
You give us a domain. Our crawler reads that site's public pages, and scores what it finds across four layers: whether AI search can retrieve the site, whether its content is structured, whether it has substance to quote, and whether it shows reasons to trust it.
We then write the buying questions a customer might type, from the site's own words, and rank which of them look winnable first.
A Complete report also asks each of those questions up to 9 times across 3 AI search engines, and reports how often the site was named.
We may change, suspend or stop any part of the service at any time.
Which sites you may scan
You may scan a site only if at least one of these is true: you own or control it; its owner has given you permission to have it scanned; or you are researching it as a competitor, supplier or prospective business partner, for a lawful purpose.
Each time you start a scan, you confirm that one of those is true for that site, and that no law, court order or notice from the site's owner forbids you from scanning it. You are responsible for choosing each site you scan.
We may ask you to show that you are allowed to scan a site. We may refuse, stop or delete any scan or report, at any time.
Our crawler reads public pages on the domain you enter and its subdomains, and requests nothing on any other domain. It does not log in, submit forms, or request anything a visitor could not reach. It obeys robots.txt, the file a site uses to tell crawlers what they may read.
A site owner can block the crawler in robots.txt, or ask us to add the domain to our blocklist, as described at keigeo.com/crawler. Once a domain is on the blocklist, nobody can scan it.
What you may not do
You may not use the service to scan a site you are not allowed to scan under the section above, or a site whose owner has told you or us to stop.
You may not get around a block, a robots.txt rule, a rate limit, a bot check or any other control, on our service or on a scanned site. You may not use the service to test security, look for vulnerabilities, or reach pages that are not public.
You may not scan in bulk or by script, or use the service to build a list or dataset of sites, businesses or people. You may not collect personal information from scanned pages.
You may not use a report to harass, threaten, pressure or extort any business or person, including by threatening to publish it.
You may not resell reports, offer them as part of your own service, or copy the service to build a competing product, without our written permission.
You may not overload our service or a scanned site, or use the service in breach of any law.
Reports are private
A report opens only for the person who ran the scan or paid for it. Its link carries a key signed for that one domain. A free report's key lasts 30 days, and a paid report's lasts a year. Anyone holding the link can read the report, so keep it private.
You may use a report inside your own business, and share it with the employees, contractors and advisers who need it for that use.
If a report is about a site you do not own or control, you may not publish it, post it online, send it to anyone outside your business, quote its score or findings in advertising, or use it in any statement about that site or its owner, unless the owner agrees in writing.
None of this limits what you may say about Keigeo. You may review, criticize or complain about us anywhere.
What a report is
A report is the output of automated software. Its score, grades, rankings and recommendations are our opinion, calculated by the method described at keigeo.com/method. They are not statements of fact about any business, and they are not a judgment of the quality of its products, services or people.
Each check returns a proportion, and the report shows the number behind it, so you can check any finding by hand against the site.
A report describes the pages our crawler could read at the time of the scan. Sites change, and a page our crawler could not read may still exist.
The ranking of which questions to work on first is an estimate. It is not a measurement, and it has not been tested against measured outcomes.
Do not rely on a report as the only basis for a business, legal, financial or employment decision. Nothing in a report is legal, financial or marketing advice, and no report is a certificate of anything.
AI search engines
AI search engines can give different answers to the same question. A Complete report asks each question several times of each engine and reports a rate, which describes the day it was measured. A report run another day can differ.
A Complete report sends questions written from the scanned site to Anthropic, OpenAI and Google. Their answers come from their systems. We report what they said, and we do not warrant that it is accurate, complete or lawful.
We do not guarantee that any AI search engine will name a business, by any date, or any ranking or amount of traffic. The companies that run AI search decide what it recommends.
Keigeo is not affiliated with, endorsed by or sponsored by OpenAI, Anthropic or Google. ChatGPT, Claude and Gemini are trademarks of their owners, named only to identify the engines a report asks.
Payment and refunds
Each report is a one-time purchase for one domain. The SEO report costs $5, the GEO report costs $15, and the Complete report costs $25. There is no subscription and no card kept on file. Stripe processes the payment.
Refunds follow the refund policy on this site.
Data from the sites you scan
You choose which site is scanned, so you are responsible for having a lawful reason to have it read. We use what our crawler reads only to produce your report, we keep only what the privacy policy describes, and we never sell it.
Where we process personal information on your behalf, we act as your service provider under the California Consumer Privacy Act. We process it only to produce your report, we do not sell or share it, and we do not combine it with personal information from other sources except as that law allows. We will tell you if we can no longer meet these obligations.
Ownership
The service, its software, its method and the design of its reports belong to Glenmore Studio. We give you a personal, non-transferable license to use your reports under these terms.
If you send us feedback, we may use it without owing you anything.
No warranties
THE SERVICE AND EVERY REPORT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A REPORT IS ACCURATE, COMPLETE OR CURRENT, THAT IT FINDS EVERY PROBLEM, OR THAT THE SERVICE WILL RUN WITHOUT INTERRUPTION OR ERROR.
Limits on our liability
TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM THE SERVICE, A REPORT OR THESE TERMS, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.
TO THE FULLEST EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE, A REPORT OR THESE TERMS IS THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR $100.
Nothing in these terms limits liability for fraud, gross negligence, willful misconduct, or anything else the law does not allow to be limited. Some states do not allow some of these limits, so some may not apply to you.
Your responsibility for claims by others
You will defend, indemnify and hold harmless Glenmore Studio and its owner against any claim, loss, fine or cost, including reasonable legal fees, that someone else brings and that arises from a site you chose to scan, your breach of these terms or of any law, or your use, publication or sharing of a report. We may take control of the defense of such a claim, and you will cooperate with us.
Suspension and termination
We may suspend or end your use of the service, disable a report link, or refuse a purchase, if we believe you have broken these terms or that your use creates legal risk for us or harm to someone else. If we disable a paid report for any other reason, we refund what you paid for it.
The sections on reports, ownership, warranties, liability, claims by others and disputes continue to apply after your use ends.
Disputes
Before starting a claim, the side with the dispute sends the other a written description of it: you to hello@keigeo.com, and we to the email address you gave us. Both sides then try in good faith to resolve it for 60 days.
If it is not resolved, you and we agree that any dispute arising from or relating to the service, a report or these terms will be resolved by binding individual arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or its Commercial Arbitration Rules if you use the service for a business, and under its Mass Arbitration Supplementary Rules where they apply. The Federal Arbitration Act governs this section.
The arbitrator decides all questions about whether a dispute must be arbitrated, except questions about the class action waiver and public injunctive relief below, which a court decides.
Either side may bring an individual claim in small claims court instead. Either side may ask a court for an injunction to stop misuse of its intellectual property or unauthorized access to its systems.
In a consumer arbitration, we pay the fees that the AAA rules assign to the business. The arbitration takes place in Los Angeles County, California, or by video or written submissions if you prefer.
YOU AND WE MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.
If a claim seeks public injunctive relief and a court decides that the right to it cannot be waived, a court in Los Angeles County decides that claim after the individual arbitration ends, and the rest of this section still applies. If the class action waiver is found unenforceable for a claim, that claim goes to court and not to arbitration.
You can opt out of arbitration by emailing hello@keigeo.com within 30 days of first accepting these terms, with your name, your email address and a statement that you opt out. Opting out does not change any other part of these terms.
To the extent the law allows, a claim must be brought within one year after it arose.
Governing law
The law of the State of California governs these terms, without regard to its conflict of law rules, together with the Federal Arbitration Act. Any claim that is not arbitrated belongs to the state and federal courts in Los Angeles County, California, and you and we consent to their jurisdiction.
Changes to these terms
We may change these terms. The new version applies to scans and purchases made after we post it, and the date at the top of this page changes with it. A change never applies to a report you already bought. A change to the disputes section does not apply to a dispute that either side had already sent notice of.
General
You may not transfer these terms without our written consent. We may transfer them as part of a sale or reorganization of the business.
We are not liable for delays or failures caused by events outside our reasonable control.
If a court finds part of these terms unenforceable, that part is limited to the minimum extent needed, and the rest stays in force. If we do not enforce a term, we have not waived it.
These terms, the privacy policy and the refund policy are the whole agreement between you and us about the service. You agree to receive notices from us by email and on this site.
You may not use the service where United States export control or sanctions law forbids it.
Last updated 2026-09-23.